Customer Service & Japanese interpreter(VSIP1)ID:11517

600 USD ~ 700 USDBinh DuongOver 3 months ago

Overview

  • Salary

    600 USD ~ 700 USD

  • Industry

    -

  • Job Description

    Position Overview
    Supervising, monitoring and make sure that all orders are timely and correctly updated in the AX system. He/ she is responsible that all customer requirements and needs are timely and clearly communicated to all related departments

    Job Functions
    • Communicate directly with overseas customers and head office
    • Process customer orders in a courteous, efficient and timely manner
    • Organize workflow to meet customer deadlines
    • Make sure that all production changes are updated in the AX system properly
    • Send the updated weekly production report to the customer
    • Inform the customer about the order status
    • Update information on customer’s websites (ship date/ ship mode)
    • Effective present and discuss the products and services of the company, services provided by the company and its vendor to current and prospective customers in a way that conveys an image of quality, integrity and understanding and delivery of the customer needs
    • Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution
    • Attend conferences, meetings with the customers and assist Plant Director/ General Director as an interpreter
    • Responsible for keeping confidential information of all conferences, meetings

Qualifications

  • Requirement

    Requirements
    • University Degree (major in Business Administration, Japanese,…)
    • 2-5 years of experience in Customer Service
    • Experience working for a foreign owned enterprise
    • Good communication and written in both English and Japanese (the job involved overseas clients)

    Other Skills/Abilities
    • Computer literate;
    • Carefullness, problem-solving skills
    • Able to work under pressure
    • Have a high sense of responsibility

    Organization Relationship
    • Reports directly to the Customer Service/ Supply Chain Manager

    NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the Company.

  • English Level

    Advanced Level

  • Other Language

    None

Additional Information

  • Benefit

    -

  • Working Hour

    8 ~ 17

  • Holiday

    -

  • Job Function