Customer Service & Japanese interpreter(VSIP1)ID:11517
600 USD ~ 700 USDBinh DuongOver 3 months agoOverview
Salary
600 USD ~ 700 USD
Industry
-
Job Description
Position Overview
Supervising, monitoring and make sure that all orders are timely and correctly updated in the AX system. He/ she is responsible that all customer requirements and needs are timely and clearly communicated to all related departments
Job Functions
• Communicate directly with overseas customers and head office
• Process customer orders in a courteous, efficient and timely manner
• Organize workflow to meet customer deadlines
• Make sure that all production changes are updated in the AX system properly
• Send the updated weekly production report to the customer
• Inform the customer about the order status
• Update information on customer’s websites (ship date/ ship mode)
• Effective present and discuss the products and services of the company, services provided by the company and its vendor to current and prospective customers in a way that conveys an image of quality, integrity and understanding and delivery of the customer needs
• Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution
• Attend conferences, meetings with the customers and assist Plant Director/ General Director as an interpreter
• Responsible for keeping confidential information of all conferences, meetings
Qualifications
Requirement
Requirements
• University Degree (major in Business Administration, Japanese,…)
• 2-5 years of experience in Customer Service
• Experience working for a foreign owned enterprise
• Good communication and written in both English and Japanese (the job involved overseas clients)
Other Skills/Abilities
• Computer literate;
• Carefullness, problem-solving skills
• Able to work under pressure
• Have a high sense of responsibility
Organization Relationship
• Reports directly to the Customer Service/ Supply Chain Manager
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the Company.English Level
Advanced Level
Other Language
None
Additional Information
Benefit
-
Working Hour
8 ~ 17
Holiday
-
Job Function