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CUSTOMER SERVICE LOGISTICS (Chinese)ID:13137

15,000,000 VND ~ 18,000,000 VNDBinh Thanh
  • Job Category

    Import and Export, Customer Service

  • Industry

    Freight/Logistics

  • Job Description

    - Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing
    - Coordinate with customers and colleagues to fulfill the job
    - Coordinate with airlines/ carriers/ worldwide agents to handle shipments
    - Solving all the matters/ problems related to operation jobs
    - Communicate with Sales/ Operation team to ensure proper flow of information regarding booking prospects and rate approvals
    - Handle customer enquiries, quotations and overseas agent correspondence and offering solutions
    - Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
    - Ensure customer satisfaction and feedback to customers in professional manner
    - Prepare reports, update system timely and accurately
    - Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships with customers and agents.
    - Other tasks as assigned by Head of Department

  • Requirement

    Education: Graduated college / university of foreign trade, economics, shipping ...
    Foreign language: English (Intermediate Level) - Use internal & Chinese (fluently) - report to report to Hong Kong.
    Experience: At least 1 year Customer service in forwarding, logistics, import & export company.
    Skill & Knowledge:
    - Good command of MS. Office
    - Good in customer service, communication, problem solving and negotiation
    - Able to work independently or in group under high pressure
    - Teamwork and strong self-motivation

  • English Level

    Intermediate Level

  • Other Language

    Chinese

  • Working Hour

    8 : 00 ~ 17 : 30

  • Holiday

    - When you pass probation, you will off 2 Saturday morning / month.

  • Benefit

    - 12 days annual leave
    - Company trip
    - Bonuses depending on the company business result in the end of the year.
    - Physical examination yearly
    - Social, Health, Unemployment Insurance
    - Salary agreement, suitable according to capacity.
    - Bonuses depending on the performance
    - Participate in training courses organized by the company.
    - When you pass probation, you will off 2 Saturday morning / month

This job is closed