Overview

• Salary

  15,000,000 VND ~ 18,000,000 VND

• Industry

  -

• Job Description

  - Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing
  - Coordinate with customers and colleagues to fulfill the job
  - Coordinate with airlines/ carriers/ worldwide agents to handle shipments
  - Solving all the matters/ problems related to operation jobs
  - Communicate with Sales/ Operation team to ensure proper flow of information regarding booking prospects and rate approvals
  - Handle customer enquiries, quotations and overseas agent correspondence and offering solutions
  - Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
  - Ensure customer satisfaction and feedback to customers in professional manner
  - Prepare reports, update system timely and accurately
  - Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships with customers and agents.
  - Other tasks as assigned by Head of Department