Service Supervisor (Binh Duong)ID:11938

10,000,000 VND ~ 18,000,000 VNDBinh Duong
  • Job Category

    Sales Engineer/Technical/IT, Sales (Financial Services), Telesales, Merchandising, Sales(Corporate), Sales(Retail), Foreign/Commodity Trading, Medical Representative, Other(Sales), International/Commodity Trading

  • Industry

    Sales

  • Job Description

    *The Service Supervisor position is responsible as an authorized leader of a service team. The main duty of Service Supervisor is in charge of implementing all scope of service sale to ensure quality and profitability services to customers

    - Manage daily service work flow (workload, resources, equipment process) and manpower.
    - Schedule and proactively assign service technician to handle the jobs. Remotely assist and support technicians, take part in troubleshooting/ working on job site if needed,
    - Manage workshop activities, manpower, tools and facilities.
    - Investigate and resolving customer complaints, technical issue,
    - Implement service revenue, inter department and warranty jobs,
    - Ensure proper preparation for service jobs.
    - Closing service jobs.
    - Provide team leading and mentoring
    - Promote good customer relationship
    - Ensure proper assessment of Technicians.
    - Report timely and correctly.
    - Ensure good customer relations.
    - Provide quality service maintenance, minor & major components repair at site & company workshop, competitive product and service (if necessary)
    - Take part in identifying service sale opportunity
    - Maintain a learning environment at workplace, coaching and evaluating service team performance.
    - Promote safe work place, contamination control compliance and environmental responsibility,
    - Maintain workshop in good cleanliness and orderly.
    - Ensure company policy and workplace procedure/process is strictly complied.
    - Follows workplace procedures and instructions to achieve good OHS practice.
    - Maintains tools, equipment and facilities to make sure of service performance and good OHS practice.
    - Identifies and reports unsafe, unhealthy or hazardous working conditions.
    - Participate & contribute as a team member for above responsibilities & other tasks as needed
    - Other assignments such as reports and documents… by Service supervisor and Service Manager
    - Other assignments such as reports and documents, etc. by Service Manager / Asst. Manager, Service & Parts

  • Requirement

    <Must>
    - Have working experience in Forklift industrial
    - Degree of University, College, Vocational School of technical engineering.
    - Technical knowledge of forklifts (Mitsubishi Caterpillar Forklift certificate is an advantage).
    - Knowledge of forklift maintenance, repair, troubleshooting
    - Expert in Forklift Product Knowledge and Technical Skill (Mitsubishi Caterpillar Forklift certificate is an advantage).
    - Computer skill (MS Word, Excel and Outlook)
    - Good Communicating English: Listening, Written, Reading, Speaking
    - Able to understand technical English and drawing/ schematic

  • English Level

    Intermediate Level

  • Other Language

    None

  • Working Hour

    8:00 ~ 17:30

  • Holiday

    -

  • Benefit

    -