Overview

• Salary

  10,000,000 VND ~ 18,000,000 VND

• Industry

  -

• Job Description

  - Manage daily service work flow (workload, resources, equipment process) and manpower.
  - Schedule and proactively assign service technician to handle the jobs. Remotely assist and support technicians, take part in troubleshooting/ working on job site if needed,
  - Manage workshop activities, manpower, tools and facilities.
  - Investigate and resolving customer complaints, technical issue,
  - Implement service revenue, inter department and warranty jobs,
  - Ensure proper preparation for service jobs.
  - Closing service jobs.
  - Provide team leading and mentoring
  - Promote good customer relationship
  - Ensure proper assessment of Technicians.
  - Report timely and correctly.
  - Ensure good customer relations.
  - Provide quality service maintenance, minor & major components repair at site & company workshop, competitive product and service (if necessary)
  - Take part in identifying service sale opportunity
  - Maintain a learning environment at workplace, coaching and evaluating service team performance.
  - Promote safe work place, contamination control compliance and environmental responsibility,
  - Maintain workshop in good cleanliness and orderly.
  - Ensure company policy and workplace procedure/process is strictly complied.
  - Follows workplace procedures and instructions to achieve good OHS practice.
  - Maintains tools, equipment and facilities to make sure of service performance and good OHS practice.
  - Identifies and reports unsafe, unhealthy or hazardous working conditions.
  - Participate & contribute as a team member for above responsibilities & other tasks as needed
  - Other assignments such as reports and documents… by Service supervisor and Service Manager
  - Other assignments such as reports and documents, etc. by Service Manager / Asst. Manager, Service & Parts